Tag: waiter

MLTR

This has nothing to do with any pop group, or any Michael or anyone learning to rock. It’s about this awesome easy-to-miss long undiscovered eatery in Gandhi Bazaar. You should definitely eat at Mahalakshmi Tiffin Room.

Situated on DVG road between Gandhi Bazaar main road and North Road it’s an old-style sit down restaurants. Small marble-topped tables with benches. Communal seating where strangers can share your table. An ancient cupboard displaying “cool drinks”. Blue walls. Waiters in dhotis. A small section cordoned off with the sign “families only”.

And divine food. Really awesome masala dosa (real masala dosa, not the species served at Vidyarthi Bhavan). Soft and oil-free khali dosas (yeah the restaurant is so old; they call it khali dosa and not set dosa). And strong coffee. And all served quicker than you could look around and take stock of the place.

I had been walking past the place for several years but it was only when Priyanka noticed it when we walked past it last April that I actually ate there. We had shared a masala dosa and a coffee then. And were so impressed that we left a 33% tip.

And it so happened that the same waiter Raju was there when we went last weekend. Again quick and efficient service. Awesome dosas. I think they make to stock the khali dosas – for they arrived within half a minute of our ordering.

Oh, and they have a weekly off on Saturdays.

CTR

Ok this is a post that has been delayed by about a couple of weeks. One of those things that has been in my head now for a while so writing it. So some two or three Sundays back (more likely to be two) I went to the famous CTR in Malleswaram for breakfast. For the first time ever. Yeah I now it’s supposed to be a classic place and all that but it’s only now that I’m getting acquainted with north/west parts of Bangalore so had completely missed out on this so far.

So as per what several people had told me at various points of time in life, the Masala Dosa at CTR was brilliant. Unparalleled. The difference between CTR and Vidyarthi Bhavan is that the former makes masala dosa just the way that other restaurants do, but only much better and tastier. The dosa at Vidyarthi Bhavan is a different animal altogether and am told the has very different composition to what is made in other restaurants.

There is another important difference between CTR and Vidyarthi Bhavan and thats in terms of service and crowd management. Vidyarthi Bhavan does an excellent job in this regard, striving to “rotate table covers” as quickly as possible. Within moments of you taking your seat, your order gets taken, the dosa arrives, as does the bill and a look from the waiter asking you what the fuck you are doing there considering you have finished your tiffin. Extremely efficient from the point of view of the restaurant (in terms of maximizing capacity) and for customers looking for a quick dosa, but not so from the point of view of people who want to linger for a while and chat.

Unfortunately the one time I’ve been to CTR (2 sundays back) I was in a bit of a hurry since I had to go attend a quiz. Maybe the intention of the restaurant is to allow customers to sit for a while and chat up, but I don’t know if you can actually do that since at any given point of time (reports might be biased since this was a Sunday morning, 9am) there are four people waiting for you to leave so that they can grab your seat. This large crowd that is in waiting is also I think a result of slow service at the restaurant (simple queuing theory – for a given arrival rate, the slower the service rate, the more the average queue length).

There were some simple tasks in which CTR didn’t do so well. For example, making a customer wait for ten minutes before you take his order is not only ten minutes wasted for him, it is also ten minutes of absolutely unproductive “table time” – something that a fast food place like this can’t really afford. And then the ordered items also took a long time to arrive (again, most people at CTR have the same order – one “masaal” so I do hope the make dosas “to stock”) – but then their kitchen capacity may not match up to the capacity of the seating area (which isn’t too much). You pay bill at the table itself rather than at the counter which means you sit there for even longer. And so forth.

This post is supposed to be a part of this series that I was writing some four years back examining the Supply Chain practices and delivery models at various fast food restaurants in Bangalore. I have only one observation with respect to CTR and based on that I don’t give it very high marks in terms of supply chain and delivery efficiency. However, the dosa there is so awesome that I’m sure that I’ll brave the crowds and go there more often and might be able to make better observations about the process.

Food Review: Silver Thali at Maiya’s

The new Maiya’s restaurant has recently started a concept called the “silver thali”. Served on the third floor, it is advertised as “fine dining”. And the high point of the meal was supposed to be the “40 items”. Despite the steep price tag of Rs. 350, I wanted to try it out, and hence chose this place when I had to treat my cousin and cousin-in-law last night.

It is an extremely small place, the hall where the “silver thali” is served, on the third floor. Mindful of the 40 items that were to follow, we decided to take the stairs. We were made to wait for a brief while while they set up our table, and in we went. The dinner began with a speech by the owner of the restaurant explaining the “concept” of the 40-course meal and advising us to just “have a taste” of each of the items in the meal, and we could then revisit the items we liked if we still had stomach capacity. The freaky part of his speech was that he asked us to recommend his meal to friends and relatives – it wouldv’e been ok if it were after the meal, but I don’t know what the guy was doing telling us this before we’d been served.

The most freaky part of the meal was the waiter. Given that it was positioned as “fine dining”, it was fair on the restaurant’s part to recruit someone who spoke English. Unfortunately the guy couldn’t speak Kannada. So here we were – three Kannadigas (ok – two; cousin-in-law is technically marathi) eating proper Kannadiga food, and not able to discuss it with the waiter. Also, the waiter had some complicated fundaes about the direction from which to serve, and he kept coming behind us and between my cousin and me in order to serve me. Was very freaky. And the number of times he told me “and for you, sir” suggested he was a steward in his previous job.

We enthusiastically counted the items as they arrived. We lost count midway through the meal, but I think there were 40 items – counting each variety of papad separately, and the chips, and the beeDa. Most of the items were of better-than-decent quality. They also had some “exotic” items such as the tambULi, the lime rasam, “gojju-amboDe”, etc. Surprising thing was there was just one big sweet – and then there was paayasa made of hesarbELe (this is the paayasa usually made at death ceremonies) and some grapes “gojju” which  tasted like chyawanprash.

The worst part of the meal, though, was the rice, which was hard – and this made it very difficult for me to enjoy any of the rice-accompanist items (majjige huLi (similar to the north indian kadhi) , sambar, rasam, tambULi, etc). Thing is they cook rice once for all the people dining in the fine dining area, and so it would’ve become slightly cold by the time you are served, especially if you’ve gone late. The grains were too big and didn’t gel well with the accompanying items – which were too watery to gel with this kind of rice. In fact it was similar to the rice they make at Shiok, but that kind of rice is perfect for Thai stuff, not for Indian stuff.

The rest of the items were ok, but I still wouldn’t recommend this thali. There are too many items, and the service is a bit freaky, and it is overpriced. They don’t seem to know how to do the fine dining stuff. They make excellent food though, which is why I recommend you to visit the Restaurant. However, I advise you to go to the first or the second floor and have the normal thali (priced at Rs. 125). Excellent food. Significantly better service. Better “experience”.

Silver Thali at Maiya’s, 30th Cross, 4th Block, Jayanagar, Bangalore:

Cuisine: South Indian vegetarian

Meal for three: Rs. 1050 (alcohol not served)

3 stars;

Menu (whatever I can remember):

  1. Choice of grape and ginger juice
  2. Tomato soup
  3. fruit chaat
  4. Kosambri
  5. lady’s finger dry curry
  6. cabbage and chickpeas dry curry
  7. vegetable saagu
  8. onion-and-potato saagu
  9. poori (oh, there was no chutney; #fail)
  10. gojju-AmboDe
  11. some yellow bengali sweet
  12. onion pakoda
  13. bisi bele bhath
  14. aloo dum pulav
  15. raita
  16. potato chips
  17. plain rice
  18. tambULi
  19. mixed vegetable majjige huLi
  20. sambar
  21. tomato rasam
  22. lime rasam
  23. normal papad
  24. small papad
  25. fryums
  26. baaLka mensinkai (fried salted chillies)
  27. hesrbELe (moong dal) paayasa
  28. pickle
  29. curd
  30. buttermilk
  31. grapes gojju (the thing that tasted like chyawanprash)
  32. choice between hot chocolate fudge and fruit salad with ice cream
  33. beeda
  34. water

why is the level of English in North India so low?

I had sent this mail to a mailing list of 60-odd super-intelligent people. unfortunately, in their fondness for Savita Bhabhi, Vidarbhan farmers and child-eating, they weren’t able to come up with any convincing explanation for this. So I thought you super-intelligent readers of my blog might be able to help. I begin.

Three months back I moved to Gurgaon from Bangalore. And one thing I’ve noticed is that here practically no one can speak English. I’m referring to service providers here, people who are typically from the lower middle class. Taxi driver. Electrician. Waiter. Accountant. etc.

None of them can speak a word of English, and  I mean that almost literally. In Bangalore and Madras, we can see that people in these professions at least make an effort to speak English, and even if you don’t know their local tongue you will be able to communicate with them and get your work done. Here, unless you know Hindi, it is impossible. There is only so much you can communicate in Dumb Charades, right?

I suppose one argument will be that people in the North would have never had the need to learn English since most people they come across can speak Hindi. And that since linguistic regions are much smaller in the South, there is greater incentive for people to pick up and learn new languages. And since they know that a knowledge of English helps get them more business, they make an effort to pick it up.

But again – even if you exclude those who haven’t gone to school, the knowledge of English here is horrible. Isn’t it aspirational in North India to send kids to English medium schools? If not, I wonder why this is the case – given that in the South practically everyone want to send their kids to English medium schools.

Ok here is my hypothesis – remember that it is a hypothesis and not an argument. I wonder if people who are native of regions where the same language prevails over a large geographical area are linguistically challenged. because everyone they need to interact with know their language and there is no need for them to learn any new language. and this affects their ability to pick up new languages. on the other hand, people from linguistically diverse regions will tend to find it easier to pick up new languages.

extending this, it might actually help if the medium of instruction in your school is not your native tongue. having learnt a new language early, you will find it easier to pick up new languages as you go along.

sometime last month I was at a high-end restaurant with a couple of friends. spoke to the waiter in English and he didn’t understand. one of my friends who was with me said “don’t bother talking to these guys in English. if they knew some english, they’d’ve been working for Genpact and not become waiters”