Tag: corporate

Round Tables

One of the “features” of being in a job is that you get invited to conferences and “industry events”. I’ve written extensively about one of them in the past – the primary purpose of these events is for people to be able to sell their companies’ products, their services and even themselves (job-hunting) to other attendees.

Now, everyone knows that this is the purpose of these events, but it is one of those things that is hard to admit. “I’m going to this hotel to get pitched to by 20 vendors” is not usually a good enough reason to bunk work. So there is always a “front” – an agenda that makes it seemingly worthy for people to attend these events.

The most common one is to have talks. This can help attract people at two levels. There are some people who won’t attend talks unless they have also been asked to talk, and so they get invited to talk. And then there are others who are happy to just attend and try to get “gyaan”, and they get invited as the audience. The other side of the market soon appears, paying generous dollars to hold the event at a nice venue, and to be able to sell to all the speakers and the audience.

Similarly, you have panel discussions. Organisers in general think this is one level better than talks – instead of the audience being bored by ONE person for half an hour, they are bored by about 4-5 people (and one moderator) for an hour. Again there is the hierarchy here – some people won’t want to attend unless they have been put on the panel. And who gets to be on the panel is a function of how desperate one or more sponsors is to sell to the potential panelists.

The one thing most of these events get right is to have sufficient lunch and tea breaks for people to talk to each other. Then again, these are brilliant times for sponsors to be able to sell their wares to the attendees. And it has the positive externality that people can meet and “network” and talk among themselves – which is the best value you can get out of an event like this one.

However, there is one kind of event that I’ve attended a few times, but I can’t understand how they work. This is the “round table”. It is basically a closed room discussion with a large number of invited “panellists”, where everyone just talks past each other.

Now, at one level I understand this – this is a good way to get a large number of people to sell to without necessarily putting a hierarchy in terms of “speakers” / “panellists” and “audience”. The problem is that what they do with these people is beyond my imagination.

I’ve attended two of these events – one online and one offline. The format is the same. There is a moderator who goes around the table (not necessarily in any particular order), with one question to each participant (the better moderators would have prepared well for this). And then the participant gives a long-winded answer to that question, and the answer is not necessarily addressed at any of the other participants.

The average length of each answer and the number of participants means that each participant gets to speak exactly once. And then it is over.

The online version of this was the most underwhelming event I ever attended – I didn’t remember anything from what anyone spoke, and assumed that the feeling was mutual. I didn’t even bother checking out these people on LinkedIn after the event was over.

The offline version I attended was better in the way that at least we could get to talk to each other after the event. But the event itself was rather boring – I’m pretty sure I bored everyone with my monologue when it was my turn, and I don’t remember anything that anyone else said in this event. The funny thing was – the event wasn’t recorded, and there was hardly anyone from the organising team at the discussion. There existed just no point of all of us talking for so long. It was like people who organise Satyanarayana Poojes to get an excuse to have a party at home.

I’m wondering how this kind of event can be structured better. I fully appreciate the sponsors and their need to sell to the lot of us. And I fully appreciate that it gives  them more bang for the buck to have 20 people of roughly equal standing to sell to – with talks or panels, the “potential high value customers” can be fewer.

However – wouldn’t it be far more profitable to them to be able to spend more time actually talking to the lot of us and selling, rather than getting all of us to waste time talking nonsense to each other? Like – maybe just a party or a “lunch” would be better?

Then again – if you want people to travel inter-city to attend this, a party is not a good enough excuse for people to get their employers to sponsor their time and travel. And so something inane like the “round table” has to be invented.

PS: There is this school of thought that temperatures in offices and events are set at a level that is comfortable for men but not for women. After one recent conference I attended I have a theory on why this is the case. It is because of what is “acceptable formal wear” for men and women.

Western formal wear for men is mostly the suit, which means dressing up in lots of layers, and maybe even constraining your neck with a tie. And when you are wearing so many clothes, the environment better be cool else you’ll be sweating.

For women, however, formal wear need not be so constraining – it is perfectly acceptable to wear sleeveless tops, or dresses, for formal events. And the temperatures required to “air” the suit-wearers can be too cold for women.

At a recent conference I was wearing a thin cotton shirt and could thus empathise with the women.

 

Pirate organisations

It’s over 20 years now since I took a “core elective” (yeah, the contradiction!) in IIT on “design and analysis of algorithms”. It was a stellar course, full of highly interesting assignments and quotable quotes. The highlight of the course was a “2 pm onwards” mid term examination, where we could take as much time as we wanted.

Anyway, the relevance of that course to this discussion is one of the problems in our first assignment. It was a puzzle .

It has to do with a large number of pirates who have chanced upon a number of gold coins. There is a strict rank ordering of pirates from most to least powerful (1 to N, with 1 being the most powerful). The problem is about how to distribute the coins among the pirates.

Pirate 1 proposes a split. If at least half the pirates (including himself) vote in favour of the split, the split is accepted and everyone goes home. If (strictly) more than half vote against the split, the pirate is thrown overboard and Pirate 2 proposes a split. This goes on until the split has been accepted. Assuming all the pirates are perfectly rational, how would you split the coins if you were Pirate 1? There is a Wikipedia page on it.

I won’t go into the logic here, but the winning play for Pirate 1 is to give 1 coin to each of the other odd numbered pirates, and keep the rest for himself. If he fails to do so and gets thrown overboard, the optimal solution for Pirate 2 is to give 1 coin to each of the other even numbered pirates, and keep the rest for himself.

So basically you see that this kind of a game structure implies that all odd numbered pirates form a coalition, and all the even numbered pirates form another. It’s like if you were to paint all pirates in one coalition black, you would get a perfectly striped structure.

Now, this kind of a “alternating coalition” can sometimes occur in corporate settings as well. Let us stick to just one path in the org chart, down to the lowest level of employee (so no “uncles” (in a tree sense) in the mix).

Let’s say you are having trouble with your boss and are unable to prevail upon her for some reason. Getting the support of your peers is futile in this effort. So what do you do? You go to your boss’s boss and try to get that person onside, and together you can take on your boss. This can occasionally be winning.

Similarly, let us say you seek to undermine (in the literal sense) one of your underlings who is being troublesome. What do you do? You ally with one of their underlings, to try and prevail upon your underling. Let’s say your boss and your underling have thought similarly to you – they will then ally to try and take you down.

Now see what this looks like – your boss’s boss, you and your underling’s underling are broadly allied. Your boss and your underling (and maybe your underling’s underling’s underling) are broadly allied. So it is like the pirate problem yet again, with people alternate in the hierarchy allying with each other!

Then again, in organisations, alliances and rivalries are never permanent. For each piece of work that you seek to achieve, you do what it takes and ally with the necessary people to finish it. And so, in the broad scheme of all alliances that happen, this “pirate structure” is pretty rare. And so it hasn’t been studied well enough.

PS: I was wondering recently why people don’t offer training programs in “corporate game theory”. The problem, I guess, is that no HR or L&D person will sponsor it – there is no point in having everyone in your org being trained in the same kind of game theory – they will nullify each other and the training will do down the drain.

I suppose this is why you have leadership coaches – who are hired by individual employees to navigate the corporate games.

Pipe jobs

Sangeet Paul Choudary, my friend from business school, became a global business guru essentially based on one idea – that businesses can either be “platforms” or “pipes”, and that a business that is a platform can add far more value than a business that is just a pipe.

If I think about it, I currently work for a company that can be best described as a pipe (rather than a platform) and I think it’s doing quite well. From that perspective, though a platform business can be more successful it’s possible to build a good pipe business as well.

All that aside – one random thought I’ve got in recent days is that – pipes and platforms don’t apply to businesses alone. Even people can be “pipes”. Rather certain peoples jobs make them pipes. In other words they are pipe jobs.

What are pipe jobs? These are jobs where the persons responsibility is to act as a pipe between two other people. The pair of people they connect can vary over time – but this is the essence of the job. Essentially the job is about acting as a bridge between two people.

The classic pipe job is the translator or interpreter – whose job is to literally ensure that two people who might otherwise find it hard to communicate can communicate.

However there are more such jobs. For example you must have come across people in your company who – irrespective of what you as them, ask someone else for the answer. And then convey that answer to you. In other words – they are a pipe through which the question and answer flows.

That said, they need not ask the same person for the answer each time. Instead they might decide based on the question who the right person to ask might be. In fact that is a classic way in which they add value – by determining which two ends to connect themselves to.

Spokespersons and envoys, of course, are again classic pipes. They lack independent authority but represent their masters/mistresses, and act as a pipe between them and the rest of the world. Unlike the corporate pipes mentioned above, theee people usually don’t add the additional value of figuring out which ends to connect.

So in a corporate context, how do you go from being a pipe to a platform ? A risk averse way is to be a connector – to determine which two ends to connect each time you are asked something. I thjnk there are several titles for this kind of role – seen a lot in software companies.

A more risky but much more rewarding way to get out of pipedom is to develop an opinion – you might still connect and represent people but over a period of time you learn and develop an opinion. So not every question needs to be forwarded to the other end of the pipe. However your years as a pipe would have helped you build credibility among the ends of the pipe. And so you can be a better pipe.

I think this theory is genetic enough – most of you who work for companies should be able to think of several roles whose jobs essentially involve being a pipe!

What have I missed out on here ?