The problem with online media

… is that there is no ending. There is no sense of having “finished the newspaper”.

And there is no context. You see the homepage of a major newspaper, and you see a bunch of headlines leading to links. Occasionally there are section headers that tell you which broad section of the newspaper they come from (news/opinion), but that context is usually far inferior to what you see in print.

So addressing the issues one by one, the first “issue” with online media which no website (AFAIK) can solve is that online news is an online process (apologies for the pun) – as news comes in it needs to be displayed on the website, without really waiting for “editions”. This means there is a conflict between “importance” and “recency” – what kind of news do you show near the top and in bold? Stuff that came in latest or stuff that you think is important?

This means that you need a “live editor” (might be replaced by a bot very soon) all the time who takes a call on what comes on top. Yet, if I’m checking the news after a day, what might be “important” for me is very different from what might be important for you who is checking the news after half an hour. You most definitely want the latest stuff, while I possibly want to know everything that’s happened in the day. And a simple news website cannot cater to both.

The other problem is the lack of context and information before clicking through. In an offline newspaper, there is a large amount of information you have before you “click through” to an article. There is the page it appears on – if you are a regular reader of the paper, you know the kind of articles that appear on each page.

There is the author – you have most definitely built a model over time on which authors to not miss and whom to avoid. There is the length of the article. And there are articles that appear around it. And all these put together provide you enough information on whether it might be worth reading the content on an article.

Most of this is missing in online media, where you need to make your decision to read on headlines. Which can sometimes be click-baity and not all that informative. And so the chances of regret having clicked through to an article is high. Which means that you need some sort of external cues to make you want to click through and read an article.

And so you start consuming news through social media – articles that your friends recommend, with possibly some more information and context on what it’s about. This information and context would have in an offline world been given to you by the newspaper itself.

And so as you consume more and more news from social media, you have the usual problems of echo chambers, and not even glancing through the headlines of news you don’t like (notice how a traditional offline newspaper makes you go through most headlines, whether you like it or not!).

Finally, in an online newspaper there is no concept of having “finished” the paper, of having consumed all the news. As you keep consuming news, you find new pieces of information being thrown at you. Not knowing when to stop, you simply give up!

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