Recently it has been reported that former ML MD John Thain spent some 1.2 million dollars in decorating his office. And people say that this is very conservative by normal CEO standards. Normal people (like me) might wonder why one needs to spend so much on one’s office. Even if you were to list out what needs to go into an office, and then go on to buy the best possible item in each category, this kind of money seems obscene.
So if you are still wondering why people end up spending so much on their offices, you will need to get in touch with someone from the profession called interior design. It’s quite fascinating. The way these people think is extremely instructive, and actually it would make sense for an investment bank CEO to learn this from the designer and then use such ideas to trade. They way these people imagine stuff, they comparisons that they make, the associations that they draw, are incredible. Actually, I think interior designers might be good people to partner on a quiz team.
So it cannot be any random painting that needs to go on the walls. The painting needs to have a theme, and this theme needs to fit in with the general theme of the company. And interior designers being interior designers, will develop their own idea of the company’s theme. And then use this to design the office. So coming back, the painting needs to conform to the ideals of the company. Next, the painter who painted this painting needs to conform to the ideals of the company. Put these two together and the painting will cost a bomb. Doesn’t matter, they need to get everything right. And perfect. And in order
Interior designers also seem to be proficient in stuff such as vaastu, feng shui, numerology, and all such. So each and every desk in the office needs to be oriented in the right way. It’s ok if the employee doesn’t have space to stretch his legs. Doesn’t matter if the position of one particular desk means they can’t play gulli cricket in office. It has to be that way.
It is excellent that interior designers do their jobs so diligently. The way they think, their attention to detail, the way they see the big picture, is all extremely good. In fact, interior design is probably one profession where, to succeed, you need to be both a stud and a fighter. So kudos to the entire community. However, there is a small issue.
The biggest problem with interior design is that it’s all so subtle. Ok, the colour of this wall matches the theme colour of the company. But who would notice? Ok, the painter who painted this exquisite painting just outside the CEO’s door might belong to the same moon nakshatra as the CEO. Excellent attention to detail. But does anyone notice it? it is quite a pity. These designers spend so much time and clients’ money in bringing out the perfect design, but most of their excellent thinking, and work, goes unnoticed.
There is this story about Michelangelo painting the Sistine Chapel. He was painting an extremely dark corner, which was out of eyesight of most visitors, or maybe all visitors to the Chapel. Someone goes up to him and asks why he is taking so much trouble in painting this particular nook when no one will notice it. He replies that he is doing it because God is watching. Extremely commendable. And I suppose interior designers also work on the same principle. However, I’m not sure if Michelangelo billed any additional amount to the Chapel for painting this unseen corner.
The other day, I was talking to my uncle about the design of his drawing room in his Gurgaon house. He mentioned to me that soon after he bought the place, he had called an interior designer to help him design the drawing room. The lady broadly told him about her plans for the house, which my uncle seemed to appreciate, and they sat down to discuss fees. The deal was that the interior designer would instruct my uncle about where he needs to get each and every piece of his furniture from. She would determine the design, the designer and the shops. And my uncle would have to do exactly as she said. And here is the clincher: the interior designer’s fee would be 2% of my uncle’s total expenses on his drawing room.
I don’t think incentives can be more misaligned than this. You get paid to help your client spend his/her money, and the more money you make your client spend, the more money you make. So it is always in your best interest to make sure that the client spends as much as possible. The only limitation might be the client’s budget, but your incentives make sure that you will stretch it to its limit. In case of professional CEO’s, they don’t really have limits, and it is their shareholders that pay. Which is why you get situations like Thain’s expense of $1.2mm on his office room being considered low by industry standards.
It intrigues me as to how interior design fee structures have settled down this way. And the only thing I can think of is that most people are spending someone else’s money. Their shareholders’ money, in most cases. If I were to engage an interior designer some day, I would try and structure her fees differently. I would tell her (numbers here are indicative only) “I’m willing to spend Rs. 10 lakh, and I will pay you a minimum of 20,000 rupees. For every lakh less than 10 lakh that I end up spending, I will give you Rs. 10,000 more.” Or maybe not. I may just negotiate a fixed fee.