NRI Diaries: Day 1

So I arrived in Bangalore this morning, after nine months in London. This makes this my first visit to India as a “Non Resident Indian” (NRI), and since foreign papers quite like getting opinions of India from NRI observers, I thought it makes sense to document my pertinent observations. I should mention upfront, though, that nobody is paying me for these observations.

The day began after a very short night’s sleep (we went to bed at 11 pm British Time and woke up at 7:30 AM India Time, a total of three hours) with a visit to one of our favourite breakfast establishments in Bangalore – Mahalakshmi Tiffin Room.

It was the daughter’s first ever auto rickshaw ride (back when we lived here we had a car and she was really tiny, so didn’t need to take her in an auto). She seemed rather nonchalant about it, occasionally turning her head to look outside. The auto ride cost us Rs 30. We gave Rs 100 and the driver asked us if we didn’t have change. Living outside makes you unlearn the art of change management.

We got our usual table at MLTR and were greeted by a rather usual waiter plonking three glasses of water on our table. We politely declined and requested for Bisleri.

After breakfast, it was time to get connected. I went to a medical shop near my home which I knew offers mobile phone top up services. Topping up the wife’s phone was rather straightforward, though it took some time given the crowd. During my fifteen minutes at the medical shop, at least six people came requesting for mobile phone top ups. Only two came asking for medicines. India seems to be getting healthier and wealthier.

Airtel decided to reassign my number to someone else so I needed a new SIM. I asked the medical shop guy for a Reliance Jio SIM. He spent ten minutes trying to log in to his Jio vendor app, and I gave up and took my business elsewhere. This elsewhere was a really tiny hole in the wall shop, which had a fingerprint reader that enabled the issue of a Jio SIM against Aadhaar authentication. The process was a breeze, except that I consider it weird that my mobile number starts with a 6 (the number I lost was a 9845- series Airtel).

Waiting at the hole-in-the-wall also made me realise that standing at shopfronts is not common practice in London. Thanks to high labour costs, most shops there are “self-service”. It’s also seldom that several people land up at one shopfront in London at the same time!

Losing my old number also meant I had to update the number with banks. I started with State Bank of India. The process was rather simple – took no more than 2 minutes. While at it, I asked about Aadhaar linking of my bank account there. There seems to be some confusion about it.

For example, I heard that if you have multiple accounts with the bank, you should only link one of them with Aadhaar – which defeats the purpose of the exercise, if one exists! Then, joint accounts need only one Aadhaar number to be linked. The linking process also differs based on who you ask. In any case, I encountered one rather helpful officer who completed my Aadhaar linking in a jiffy.

Then, my book is launching tomorrow which means I needed to buy new clothes. I landed up at FabIndia, and as is the practice in¬†forin, I kept saying “hi” and “thank you” to the salespeople, who kept muttering “you’re welcome, sir”. While at it, the missus discovered that FabIndia now has rather explicit sales targets per store, which possibly explains why the salespeople there were more hands on compared to earlier.

Later in the evening, I got a haircut and a head massage. The last time I visited this salon, it was called “noble” (a rather common name for haircutting shops in Bangalore. Like Ganesh Fruit Juice Centres). Now it’s called “nice cuts”. The head massage was fantastic – I miss this kind of service back in the UK. I also borrowed the inlaws’ car and drove it around and even managed to parallel park it – nine months of no driving has done no harm to my driving skills.

Hopefully I’ll have more observations tomorrow.

Big data at HDFC Bank?

I had a bit of a creepy moment today – I must admit that, despite being a “data guy” and recommending clients to use data to make superior decisions (including customisations), it does appear creepy when you as a customer figure that your service provider has used data to customise your experience.

I’m in Barcelona, and wanted to withdraw cash from my Citibank account in India. Withdrew once, but when I wanted to withdraw more, the transaction didn’t go through (this happened multiple times, at multiple ATMs).

Frustrated, I figured that this might be due to some limits (on how much I could transact per day), and then decided to get around the limitations by transferring some money to my HDFC Bank account (since I’m carrying that debit card as well).

An hour after I’d transferred the money by IMPS, I put my HDFC Debit Card in my wallet and walk out, when I see an email from the bank informing me that my Debit Card is valid only in India, and with a link through which I could activate international transactions on it.

I’d never received such emails from HDFC Bank before, so this was surely in the “creepy” category. It might have been sent to me by the bank at “random”, but the odds of that are extremely low. So how did the bank anticipate that I might want to use my debit card here, and send me this email?

I have one possible explanation, and if this is indeed the case, I would be very very impressed with HDFC Bank. Apart from my debit card, I also have a credit card from HDFC Bank, which I’ve been using fairly regularly during my time in Europe (that my only other credit card is an AmEx, which is hardly accepted in Europe, makes this inevitable).

My last transaction on this credit card was to pay for lunch today, and so if HDFC Bank is tracking my transactions there, it knows that I’m currently in Europe (given the large number of EUR transactions recently, if not anything else).

Maybe the bank figured out that if I’m abroad, and have transferred money by IMPS (which implies urgency) into my account, then it is for the purpose of using my debit card here? And hence they sent me the email?

The counterargument to this is that this is not the first time I’ve IMPSd to my HDFC Bank account during this trip – the Income Tax and Service Tax websites don’t accept Citibank, so I routinely transfer to HDFC to make my tax payments. So my argument is not watertight.

Yet, if the above explanation as to why HDFC Bank guessed I was going to use my debit card is true, then there are several things that HDFC Bank has got right:

  1. Linkage between my bank account and credit card. While I’ve associated both with the same customer ID, my experience with legacy systems in Indian financial institutions means actually associating them is really impressive
  2. Tracking of my transactions on my credit card to know my whereabouts. If HDFC has done a diligent job of this, they know where exactly I’ve been over the last few months (provided I’ve used my card in these destinations of course).
  3. Understanding why I use my account. While I’ve IMPSd several times in the past (as explained above), it’s all been in either the “service tax season” or “advance/self-assessment income tax season”. Mid-May is neither. So maybe HDFC Bank is guessing that this time it may not be for tax reasons?
  4. Recognising I might want to use my debit card. If I’ve put money into my account and it’s not tax season, maybe they recognised I might want to use my debit card?

Maybe I might be giving them too much credit, and it just happened that the randomly sent out email came at the time when I’d just put the money into the account.

And the link they sent to enable international transactions worked! I had to use my laptop (it didn’t work on either the app or mobile web, so that’s one point deducted for them), but with a few clicks after logging into my bank account, I was able to enable the transactions!

So maybe there is reason to be impressed!

 

Bangalore Trip

I’m going to Bangalore tomorrow evening. Will be back on Sunday afternoon. My mother will be accompanying me to Gurgaon then.

It seems like there is a lot of work to do during my short stay there. Apart from the usual meeting relatives and friends, I have some tonnes of offical work to do which I hadn’t been able to do before moving to Gurgaon.

I need to give a change of address request to my banks, my brokerage accounts, my credit card account, etc. I need to take advantage of this temporary high-interest period in order to renew my fixed deposits. There are some other agreements which I’ll need to get prepared and sign. I need to go to Premier Bookshop and clear out my coupons.

As if all this was not enough, my mother had told me on Sunday that my market entry might be happening and I might even be required to meet a potential investor. Thankfully (?) that deal has fallen through before it even began, so I’m spared of that trouble.

Then, there is food. Two aunts have invited me to their homes for a meal apiece, but apart from that I’ve asked my mother not to cook for me. I will be putting a visit to Shiok, for the first time since it reopened. I still haven’t decided upon the places where I’ll eat breakfast, but the Adigas in Jayanagar 8th Block and SN in JP Nagar 2nd phase seem to be the favourites. I’ll probably have idli-vada-dosa for lunch also on one of the days.

This is the first time in almost 40 years that my mother will be moving out of Bangalore for an extended period of time, so there are thousands of relatives who expect us to visit them. I don’t think we’ll be able to entertain most of them, but still a few visits will have to be made.

Then, there is the meeting friends bit. I’ve set up two sets of meetings already, and I’m not sure if I’ll have time for more. Nevertheless, I think I must be having some time early on Saturday evening (5 to 7 types). So if you don’t belong to either of the two sets that I’ve mentioned here (if you do belong to either of those sets, you already know it) and want to meet me, give me a call. I also need to mention here that I won’t have net access from tomorrow afternoon to Sunday evening.

All in all, it seems like I have planned for a fairly heavy schedule for this visit to Bangalore, my first since I moved to Gurgaon. And all this heavy activity is contingent upon one thing – the condition of my bike. I don’t think I’ll be able to keep up with the schedule I’ve made for myself if I’m not able to use my bike. So please join me in praying that my bike is in good condition and won’t play truant during the length of my stay in Bangalore.